Help & FAQ
Questions, answered plainly.
For guests
Do guests need an app or an account?
No. A browser and a camera, nothing to install, nothing to sign up for. Scan the QR, shoot, done — grandma included.
What if the venue Wi-Fi is bad?
The capture flow is designed to handle a room full of phones at once, even when the venue Wi-Fi isn't cooperating.
For couples
What happens after the wedding?
It grows, and it never expires. The same site adds a chapter for every milestone — honeymoon, anniversaries, each baby — collected with the same one-scan magic.
Can I download everything?
Yes — every original your guests shared, full quality, one click, anytime. You're never locked in.
What does it cost?
Full price up front, no surprises: free capture, a $99 film, the $149 wedding package, and the $79/yr Living Site from year two. Full pricing →
Who can see our site?
You decide. Family-circle privacy controls who sees what — from fully public to just the two of you.
We already have a guest list somewhere else.
Bring it — import from a spreadsheet or your planning tool in one step. We're not replacing your RSVP tracker; we start the morning after "I do."
What if I don't love the film?
Re-cut it as many times as you want, free.
What exactly does "never expires" mean?
Your site, film, and web-quality media stay published free, forever; keeping full-resolution originals hot is what the subscription pays for. It's all spelled out in The Promise and, precisely, in our terms.
For wedding pros
I'm a videographer — doesn't this compete with me?
No — it feeds you. The guests' phones catch what one camera can't; your cinematic film is still the keepsake. We co-brand the montage to you, so it advertises your work instead of replacing it.
How do partners earn?
It depends on how you work: co-brand exposure for photographers, cash referrals and a recurring share for DJs and entertainment, recurring revenue share for venues, and disclosed commissions for planners. The partner program →
Is the referral disclosed to couples?
Always. Disclosed referrals are the only kind we do.